Frequently asked questions
Quick answers to the questions we hear most. Can't find what you need? Contact us and we'll help directly.
How do I know if my order went through?+
You'll get a confirmation email right after checkout. If you don't see it within a few minutes, check your spam folder before reaching out.
Can I change or cancel my order after placing it?+
Contact us as soon as possible. If your order hasn't shipped yet, we can usually make changes or cancel it.
What payment methods do you accept?+
We accept all major credit and debit cards through Shopify Payments, plus other checkout options shown at payment.
How long does shipping take?+
Orders are processed within 1 to 3 business days, then arrive within 7 to 14 business days. See our shipping policy for full details.
How do I track my order?+
You'll receive a tracking number by email once your order ships. Tracking updates can take 24 to 48 hours to appear.
Do you ship internationally?+
Not currently. We ship within the United States only.
What's your return window?+
30 days from delivery. See our returns and refunds policy for full details.
How long do refunds take?+
5 to 10 business days after we receive and inspect your return.
My item arrived damaged. What do I do?+
Contact us within 7 days of delivery with photos and your order number. We'll arrange a replacement or refund at no cost to you.
Are all items returnable?+
Most are. Any item that isn't will state that clearly on its product page.
How do I know if an item is in stock?+
If it's listed on the site, it's in stock. Out-of-stock items are removed or marked accordingly.